Comparison

Air Bank vs ZEN.COM

Two neobanks compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
ZEN.COM
Best on ratings
Air Bank
Best on app quality
Air Bank
Best on review volume
Air Bank
Air Bank
sentiment
Google Play
App Store
Trustpilot
View Air Bank →
ZEN.COM
sentiment
Google Play
App Store
Trustpilot
View ZEN.COM →
Customer sentiment
NeoBase sentiment
76.0
89.5
BEST
App & store ratings
Trustpilot
2.2 ★
43 ratings
4.6 ★
7,549 ratings
BEST
Google Play
4.8 ★
131,199 ratings
BEST
4.5 ★
50,357 ratings
App Store
4.9 ★
128,645 ratings
BEST
4.8 ★
22,966 ratings
Total ratings
260K
BEST
81K
Service & responsiveness
1-star reviews
1%
BEST
7.4%
Replies to reviews
0%
100%
BEST
Typical reply time
-
~22 hours
Markets served
2
29
BEST
Company
Founded
2011
-
Country
🇨🇿 Czechia
🇵🇱 Poland
Headquarters
Prague, Czech Republic
Warsaw, Poland

Recent coverage

Press we captured in the last 90 days: 0 for Air Bank, 0 for ZEN.COM. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Air Bank

No coverage captured.

ZEN.COM

Air Bank vs ZEN.COM: the verdict

Air Bank and ZEN.COM are two neobanks tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

ZEN.COM leads NeoBase's composite sentiment score, 89.5 to 76.0 out of 100.

Air Bank holds the stronger app-store ratings across Google Play and the App Store.

Air Bank draws fewer bottom-scored reviews: 1% of its Trustpilot ratings are one star, against 7.4% for ZEN.COM.

ZEN.COM answers 100% of the reviews it receives; Air Bank answers 0%.

The two are evenly matched - each leads on the same number of tracked metrics.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All neobanks

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.