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Neobank · 🇸🇪 Sweden

Klarna

Stockholm, Sweden · klarna.com

86.3Sentiment /100▼ 0.4
✦ Sentiment OverviewUpdated every month · Sep 15, 2026

Klarna maintains robust customer approval at 4.5/5 across millions of ratings with steady sentiment, while its NeoBase index stands at 86.3/100 (-0.4). Recent coverage highlights executive departures and investor scrutiny around its digital banking strategy, yet partnership wins and stock momentum signal market confidence. The slight index decline reflects headline volatility rather than customer erosion.

Sentiment index

our score · updated every month
86.3/100▼ -0.44 vs previous reading
025507510086.325 Jul1 Aug15 Aug15 Sep

Ratings across platforms

★ 4.5 · 3.2M · 3
Trustpilot
4.5★
598K ratings · 81% positive
Google Play
4.5★
2.0M ratings · 89% positive
50M+ installs
App Store
4.7★
576K ratings · 94% positive
Measured September 15, 2026

Where Klarna operates

19 markets
Sweden United Kingdom Germany United States Netherlands Austria Finland Denmark Norway Belgium Italy Spain France Poland Australia Canada New Zealand Ireland Switzerland

Rating distribution

All platforms
5★
75% · 2.4M
4★
14% · 429K
3★
4% · 125K
2★
2% · 48K
1★
6% · 199K

Rating & review volume over time

Trustpilot · 4.5★Google Play · 4.5★App Store · 4.7★Review volume · 3.2M · +4.9%
1★2★3★4★5★3.0MJul '26Aug '26Aug '26Sep '26

Brand sentiment trend

positive sentiment, by platform
Trustpilot · 81%Google Play · 89%App Store · 94%
96%87%78%Jul '26Aug '26Aug '26Sep '26

App screenshots

App Store
Klarna app screenshot 1Klarna app screenshot 2Klarna app screenshot 3Klarna app screenshot 4Klarna app screenshot 5Klarna app screenshot 6

In the media

brand coverage
investingnews.com

Solidgate Partners with Klarna to Bring Flexible Payments to Merchants Across Europe

investingnews.com · 4w ago

Target="_blank" rel="nofollow">Solidgate, a leading payment orchestration platform for e-commerce and consumer subscription businesses,...

www.bankingdive.com

Klarna CFO, CMO to leave early next year

www.bankingdive.com · 2mo ago

The Swedish fintech has begun a search for a New York-based finance chief. Meanwhile, the company adjusted its 2026 financial outlook...

qz.com

What Klarna is and how the buy now, pay later firm works

qz.com · 2mo ago

Klarna is a Swedish financial technology company that offers consumers short-term installment payment options at the point of sale — a model...

www.kavout.com

Is Klarna's Digital Bank Pivot Paying Off for Investors

www.kavout.com · 3mo ago

Klarna's shift to a digital bank shows strong user growth and revenue but incurs losses. Despite record Q4 revenue, a net loss and cautious...

www.benzinga.com

Why Is Klarna Stock Gaining Tuesday? - Klarna (NYSE:KLAR)

www.benzinga.com · 3mo ago

Klarna Group plc (NYSE:KLAR) stock rose after reports said Apple Inc. (NASDAQ:AAPL) is partnering with the Swedish fintech company to launch...

Latest from social

LinkedIn & Facebook
KlarnaLinkedIn· 4w ago · Sep 10, 2026

Solidgate is proud to announce a new strategic partnership with Klarna 🤝 Merchants on Solidgate can now offer Klarna's flexible ways to pay at checkout, Pay in Full, interest-free installments, and longer-term financing, right inside the setup they already run. No new integration. No extra work. Just more ways to say yes at checkout. That unlocks Klarna's base of 120+ million shoppers worldwide, across every European market Solidgate operates in. It also opens new ground for Klarna: a path into new markets through Solidgate's existing merchant portfolio. Solidgate brings deep payments technology and subscription expertise to the partnership, backed by a merchant base of 500+ businesses across SaaS, EdTech, e-commerce and mobility. Klarna brings a payment experience shoppers already trust. Together, that's a stronger checkout for every kind of merchant on the platform. "Partnering with Klarna provides Solidgate and our merchants direct access to flexible payment options trusted by millions of shoppers across Europe," said Yurii Candela, Chief Business Development Officer, Solidgate. "This partnership strengthens our ability to lift checkout performance for merchants everywhere we operate, all within a single orchestration layer." "Solidgate gives us a powerful route into subscription-driven and cross-border merchants across Central and Eastern Europe," said Daisy Anderson, Head of Strategic EU Partnerships, Klarna. "Making Klarna available on their platform means more businesses can offer the payment experience shoppers already choose — and more consumers can pay on their terms, wherever they shop." This is what modern commerce looks like: flexible, trusted, and ready to move at the pace merchants need.

♡ 225💬 4↻ 27

What people are saying

mentions on X, Reddit & Facebook

Frequently asked questions

Is Klarna a bank?

Yes. Klarna holds a banking licence from the Swedish Financial Supervisory Authority (Finansinspektionen). In Sweden and Germany, it offers savings accounts with deposit protection. In other markets, it operates as a payment institution.

How does Klarna's Pay in 3 work?

Klarna's Pay in 3 splits your purchase into 3 equal instalments paid over 60 days. The first payment is at checkout, then every 30 days. There is no interest in most markets, though late fees may apply.

Does Klarna affect my credit score?

Klarna performs a soft credit check for most products (no impact), but a hard check for its financing products. Missed payments can be reported to credit bureaus and affect your credit score.

What is the Klarna Card?

The Klarna Visa card lets you pay anywhere Visa is accepted and choose to pay immediately or use BNPL after the fact. Monthly fee applies in some markets.

Is Klarna available in the US?

Yes. Klarna operates in the US offering Pay in 4, Pay in 30, and monthly financing options. The Klarna Card is also available in the US.

Compare Klarna with similar neobanks

Ratings & sentiment aggregated from Trustpilot, Google Play and App Store - anonymised store metrics only, no individual reviews.

Spotted incorrect data on this page? Let us know.