Comparison

Coinfinity vs Kraken

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Coinfinity
Best on ratings
Coinfinity
Best on app quality
Coinfinity
Best on review volume
Kraken
Best on regulation
Kraken
Coinfinity
sentiment
Google Play
App Store
Trustpilot
View Coinfinity →
Kraken
sentiment
Google Play
App Store
Trustpilot
View Kraken →
Customer sentiment
NeoBase sentiment
93.2
BEST
74.1
App & store ratings
Trustpilot
4.9 ★
312 ratings
BEST
3.2 ★
9,214 ratings
Google Play
4.9 ★
187 ratings
BEST
4.3 ★
55,575 ratings
App Store
4.9 ★
63 ratings
BEST
4.7 ★
35,735 ratings
Total ratings
562
101K
BEST
Service & responsiveness
1-star reviews
0.9%
BEST
12.7%
Replies to reviews
0%
100%
BEST
Typical reply time
-
~1 hour
Company
Founded
2014
2011
Country
🇦🇹 Austria
🇺🇸 United States
Headquarters
-
San Francisco, USA
Status
-
active
MiCA regulation
MiCA licence
✓ Yes
✓ Yes
BEST
Regulator
FMA
CBI
Licensed services
5 services
8 services
BEST

Recent coverage

Press we captured in the last 90 days: 0 for Coinfinity, 25 for Kraken. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Coinfinity
Kraken

Coinfinity vs Kraken: the verdict

Coinfinity and Kraken are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Coinfinity leads NeoBase's composite sentiment score, 93.2 to 74.1 out of 100.

Coinfinity holds the stronger app-store ratings across Google Play and the App Store.

Coinfinity draws fewer bottom-scored reviews: 0.9% of its Trustpilot ratings are one star, against 12.7% for Kraken.

Kraken answers 100% of the reviews it receives; Coinfinity answers 0%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 9 tracked metrics, Coinfinity comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.