Comparison

Bitstamp vs Coinbase

Two crypto exchanges compared on customer sentiment, app-store ratings and regulation.

Best on sentiment
Coinbase
Best on ratings
Coinbase
Best on app quality
Tie
Best on review volume
Coinbase
Best on regulation
Tie
Bitstamp
sentiment
Google Play
App Store
Trustpilot
View Bitstamp →
Coinbase
sentiment
Google Play
App Store
Trustpilot
View Coinbase →
Customer sentiment
NeoBase sentiment
56.8
88.6
BEST
App & store ratings
Trustpilot
1.4
1,033 ratings
4.0
22,899 ratings
BEST
Google Play
4.5
17,585 ratings
BEST
4.3
928,022 ratings
App Store
4.8
7,458 ratings
BEST
4.7
1,796,518 ratings
Total ratings
26K
2.7M
BEST
Service & responsiveness
1-star reviews
6.9%
6.7%
Replies to reviews
66%
86%
BEST
Typical reply time
~2 weeks
~2 days
BEST
Company
Founded
2011
2012
Country
🇱🇺 Luxembourg
🇺🇸 United States
Headquarters
Luxembourg City, Luxembourg
San Francisco, USA (remote-first)
Status
active
active
MiCA regulation
MiCA licence
Yes
Yes
Regulator
CSSF
CSSF
Licensed services
7 services
7 services

Recent coverage

Press we captured in the last 90 days: 28 for Bitstamp, 40 for Coinbase. Not scored - coverage volume says how often a brand is written about, not whether it is doing well.

Bitstamp
Coinbase

Bitstamp vs Coinbase: the verdict

Bitstamp and Coinbase are two crypto exchanges tracked by NeoBase. Here is how they compare across the signals we measure - customer sentiment, store ratings and, for exchanges, MiCA regulation.

Coinbase leads NeoBase's composite sentiment score, 88.6 to 56.8 out of 100.

Bitstamp holds the stronger app-store ratings across Google Play and the App Store.

Coinbase answers 86% of the reviews it receives; Bitstamp answers 66%.

Both are authorised under the EU's MiCA regime and appear in the ESMA register.

Across 7 tracked metrics, Coinbase comes out ahead on 5.

How is the winner decided?
For each metric we take the higher value - the higher NeoBase sentiment score, the higher store rating, more ratings, and MiCA authorisation over none. Missing data is not counted.
Where does the data come from?
Ratings and sentiment are aggregated from Trustpilot, Google Play and the App Store; regulation from the official ESMA MiCA register. Scores update every month.
Can I compare other {type}?
Yes - open any two {type} profiles from the directory to build a side-by-side comparison.

← All crypto exchanges

NeoBase is an independent information platform, not affiliated with the brands compared. Figures are indicative and update over time.